The TOPTEENA Return Policy
COVID-19: We understand you may not be able to arrange a return as a result of your local public health regulations. In such cases, PRETTYSH will be flexible in accepting late returns: the period in which a return may be requested will be extended to 7 calendar days from the receipt of your order.
TOPTEENA only accept returns within 7 days after our customers receive the product. Return shipping fee needs to be paid by customers.
To return one or more items from an order:
- The item must be in its original, unused, unaltered and unwashed condition
- The item must be returned with the tags and packaging in their original condition.
Please note: Sale items are not eligible for return.
TOPTEENA reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
To initiate a return, please submit a request for a Return Authorization (RA) through your TOPTEENA Account.
Guest Orders: If you placed your order as a guest, you must create an TOPTEENA account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.
TOPTEENA does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Once the returned merchandise has been quality checked and approved, TOPTEENA will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
TOPTEENA reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.